Showing posts with label responding to the public. Show all posts
Showing posts with label responding to the public. Show all posts

Thursday, April 14, 2016

I Asked A Question To Several Welsh Councils-Gwynedd.

Via Twitter on the 13th April.
What is an appropriate time scale for a manager to respond to matters raised by an AM on behalf of their constituent, please?
1/2 Our policy is to acknowledge any enquires raised within 5 days and to normally provide a full response within 15 working days.
2/2 If the enquiry requires more than 15 working days to be fully investigated, the AM is informed that investigations are ongoing.
I am unsure about the accuracy of this response.
The last time I asked Gwynedd council a question regarding the amount of reserves they hold they were wrong by over £50 MILLION pounds !

I Asked A Question To Several Welsh Councils-Powys.

Via Twitter on the 13th April.
What is an appropriate time scale for a manager to respond to matters raised by an AM on behalf of their constituent, please?
Powys County Council came back immediately.
“we seek to do so as quickly as possible, but certainly to acknowledge within 5 working days and respond within 20 working days”
All inquires are to be dealt with this way -but well done to the Powys Council twitter team.