In March 2016, a letter addressed to an Aled Gibbard (Senior Operational
Manager) at Cyngor Gwynedd was hand delivered to #SiopGwynedd at the
Caernarfon offices and placed in their secure letterbox.
It contained confidential and sensitive information relating to an
Official Complaint and raised questions relating to a letter from Aled
Gibbard dated 11th March.
Mr Gibbard, was dealing with the complaint himself, and, even though
repeated reference was made to this letter, alleges the letter was never
received.
Margaret Kenealy Jones, refused to acknowledge that hand delivering a
letter to Cyngor Gwynedd shop in Caernarfon and physically dropping it
into their secure(?) letterbox means it was delivered and... "We have
conducted a search; unfortunately this has come back negative....we do
not feel that failing to respond to a letter which we did not receive
warrants...investigation.
How many letters to the council posted in the secure letterbox get lost each year ?7
How many letters to the council posted in the secure letterbox get lost each year ?7
Months later, Kenealy assured me in a letter that if the letter was to
be re-presented Aled Gibbard would answer the points raised.
Is that offer still available, Mrs Jones ?
More on Gwynedd Council here - https://gwyneddsfailingcouncil.blogspot.co.uk/
More on Gwynedd Council here - https://gwyneddsfailingcouncil.blogspot.co.uk/
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