Planning U-Turn In Nefyn After Reports Of Anti-Social Behaviour - Gwynedd Council.

During the pandemic, Welsh Government passed new laws and policies to enable more public participation in local authority proceedings. Hybrid zoom meetings with some councillors in the chamber and some at home will become the new normal.

Though all council meetings have been recorded since the pandemic very few have been uploaded to Gwynedd's website for viewing by other councillors and the public.

Members of the Education and Economy Scrutiny Committee were to hear back from the senior Education officer regarding the video circulated on social media that appeared to show the headmaster of a local school grab a pupil by the neck. The last meeting of this committee was cancelled - have members of the committee been updated ?

The question of why Neil Foden complained to the press that he had been 'thrown under a bus' by the council over the school meals fiasco has still not been answered.

Senior Operations Manager Aled Gibbard presented the Care Scrutiny Committee with the Council's 'Autism Plan' on November the 25th 2021.

Observations submitted by members included the following  - "There was a desire to receive an information session for Councillors in order to improve understanding of the field. It was reiterated that this training should be held before April 2022"

Have Councillors received this 'training' session ?

Also - "The annual review of the Plan was welcomed by Members adding that there was a strong desire to receive an update before April 2022."

Have Members received that update ?

Moving on - the annual complaints handling reports of Gwynedd social services has not been presented for scrutiny since before the pandemic. The last Children's report was presented in 2019, by Dafydd Paul. A complaint was raised with the council that the officer had misled the committee but this complaint was downgraded to an 'enquiry' by the Director  of SS who dealt with the complaint personally and so details will not be logged - presumably...

The Adult and Children departments are responsible for the most vulnerable people in society. We have had two years of a pandemic - many have died - social care is in crisis. Why no scrutiny?

In other news - Councillors of the Planning Committee complained that planning policies were not fit for purpose....

Two proposals which the planning department refused have now been overturned by councillors. Planning permission to create a home from a ruin by a local resident was granted. The other was more controversial and worries of intervention by the Welsh Government were raised.

Some councillors appeared to know the applicant and spoke of the family's troubles. Mention was made that the family already own an ex council home in Nefyn but that the family have been experiencing abuse from some in their community which is now affecting their children.

 https://amg.gwynedd.llyw.cymru/planning/?fa=downloadDocument&id=341076&public_record_id=31950

The story of anti-social behaviour and concerns for their mental health, portrayed by one councillor as a family 'under siege' was enough to sway councillors and the application was passed.

Cyngor Gwynedd Council Fail.: Gwynedd Council - Family 'Under Siege' In Nefyn Gr...

Gwynedd Council Report Anoma-Lies.

I have just come across this report authored by Marian Parry Hughes and dated the 18th July, 2017.

It is the annual report on the handling of complaints by the Children and Family Support Department of Gwynedd Council for 2016/17.

https://democracy.cyngor.gwynedd.gov.uk/documents/s13016/Item%206%20-%20Appendix%203%20-%20Report%20on%20the%20Councils%20Complaints%20and%20Service.pdf

Unlike the report last year authored by Margaret Kenealy Jones, this report has not been used to revise history nor used as a vehicle to whitewash unprofessional behaviour and systemic failings within the children's department of Cyngor Gwynedd and this is to be welcomed.

Saying that the report does appear to have some glaring ommissions and anoma-lies -

"Over the years, the Customer Care Officer have successfully managed to establish close working links with the teams, managers and the legal section as a means of discussing and resolving issues. This is reflected in the low number of complaints reaching Stage 2 of the Complaints Procedure.

It is fair to say that there has been a clear trend over the past 3 years, that theChildren and Family Support Department have not had a complaint escalate toStage 2. This is down to the professionalism the Team Managers and SeniorManagers show when dealing with complainants; they understand theimportance of a local resolution and by discussing directly with the complainant they are able to address matters as soon as possible..."


Er...but Mrs Hughes there is a stage 2 complaint ongoing against Children and Family Support Department raised on the 25th May and due for completion any day now. Why has the complaint not been included in your report figures ?
I notice the Adult services acknowledge there is an ongoing stage 2 investigation and though not completed is included in their figures.

Marian Parry Hughes also crows that the department have had no complaint escalate to stage 2 over the past three years.

But that is down to one senior manager, Aled Gibbard, closing a complaint - without informing the complainant and your department refusing to escalate another complaint to the second stage, hence the intervention of the Ombudsman.

And knowing that to then go on and write -

"In comparison with other Local Authorities in North Wales, it is understood that Gwynedd have been successful in managing complaints at Stage 1 whereas other Local Authorities have a higher proportion of complaints progress to Stage 2".

and diss the conduct of other LA's in Wales is...distasteful to say the least.

More info on Gwynedd Council here -  https://gwyneddsfailingcouncil.blogspot.co.uk/

Marian Parry Hughes Responds To The AM - Finally.

The Assembly Member for Arfon, Sian Gwenllian, emailed me on the 5th July and sent me a copy of the long overdue response from Marian Parry Hughes, Head of Children and Families at Gwynedd Council.

See my post of the 4th July for more detail -

 https://gwyneddsfailingcouncil.blogspot.co.uk/2017/07/arfon-am-ignored-by-gwynedd-head-of.html 

Mrs Hughes begins by apologising for not responding to the AM and states  -

"It certainly wasn't deliberate on my part."

So what was the reason for ignoring the AM for three months then ?

Mrs Hughes goes on to explain that Sharron Carter, Senior Operational Manager, had responded to the solicitor by letter and answered all relevant questions - in March.

The solicitor - after searching their files - state they have not received a letter from Sharron Williams Carter, from the date in question.

And if they had I would not have asked the AM - in April - for help in getting a response now - would I ?

I include a link to my post where Cyngor Gwynedd lost another important letter - one that had been placed in their secure letterbox in the Caernarfon office addressed to Aled Gibbard.

https://gwyneddsfailingcouncil.blogspot.co.uk/2017/05/gwynedd-councils-secure-letterbox-not.html

How many letters do Gwynedd Council lose every year ? 
 

Sian, I am very grateful for your help in eliciting a response, finally, from the Department Head.

I am also very concerned that you were ignored by a council employee for three months.

Cyngor Gwynedd, A Missing Letter And An MP.

And a quick recap....

A stage 2 complaint from 2010 showing serious failings in the Children and Family Department at Cyngor Gwynedd was upheld by Independent Investigators.

From 2014, meetings and decisions made concerning a child's future were being held behind closed doors by managers and a social worker without the knowledge of the parents or professionals involved in the case. 

Worse was the fact that a social worker and other professionals were being ignored....as they raised concerns the child's needs were not being met.

A social worker who acted without thought for the code of ethics that he has agreed to uphold.

Or worse - a social worker who has been instructed by managers to behave so....inappropriately and against the interests of a vulnerable child - the client.

The jury is still out.

A failure of the children and families department to deliver the services granted by Gwynedd social services and when they finally appeared - after having their arm twisted by a solicitor - were shockingly bad.

So bad that a complaint was raised and which Aled Gibbard closed  - against statutory policy - and also without informing anyone !?!?

Kenealy Jones - you said a search was made for the letter to Mr Gibbard he claims he never received. Did you look in the bins ?

I have sighted your email to your colleague, Aled, voicing your concern about where this case could go.

The service(!) provided involved the support worker - yes him of the grunts and no feedback - leaving the client alone in a car when he attended to his own bits and pieces.

You did read the risk assessment, Iolo - yes ?

Is it council policy to leave vulnerable clients alone when in their care ?

All of this even before I asked the #Plaid_Cymru MP, Liz Saville Roberts for support.

Liz, who shook my hand, looked me in the eye and said "vote for me... and contact me if you ever need help".

MP's tut - some of them will say anything to get your vote.

Siop Gwynedd's unSecure Letterbox.

In March 2016, a letter addressed to an Aled Gibbard (Senior Operational Manager) at Cyngor Gwynedd was hand delivered to #SiopGwynedd at the Caernarfon offices and placed in their secure letterbox.

It contained confidential and sensitive information relating to an Official Complaint and raised questions relating to a letter from Aled Gibbard dated 11th March.

Mr Gibbard, was dealing with the complaint himself, and, even though repeated reference was made to this letter, alleges the letter was never received.

Margaret Kenealy Jones, refused to acknowledge that hand delivering a letter to Cyngor Gwynedd shop in Caernarfon and physically dropping it into their secure(?) letterbox means it was delivered and... "We have conducted a search; unfortunately this has come back negative....we do not feel that failing to respond to a letter which we did not receive warrants...investigation.

How many letters to the council posted in the secure letterbox get lost each year ?7

Months later, Kenealy assured me in a letter that if the letter was to be re-presented Aled Gibbard would answer the points raised.

Is that offer still available, Mrs Jones ?

More on Gwynedd Council here -  https://gwyneddsfailingcouncil.blogspot.co.uk/