Got a great letter this morning from customer relations at Halifax Credit Card.
I made a complaint about AOL taking money from my account and, in the process, discovered a couple of flaws in Halifax's system.
To my amusement(!), a Nicola Payne, from the Halifax, wrote that she is declining my complaint.
She further adds that she knows I will be disappointed !
Well done, Nicola Payne and the Halifax.
I am disappointed.
Showing posts with label aol. Show all posts
Showing posts with label aol. Show all posts
Monday, March 22, 2010
Tuesday, March 16, 2010
Robbing Bastards - AOL Talk Talk.
Whilst welcoming the Government drive to get everyone on Broadband by 2012, I fear for many customers who will have dealings with companies such as AOL.
AOL have been robbing my bank account for months.
Apart from the £9.99 a month they take for one account, they have taken it upon themselves to charge £14.99 for an account I cancelled last year.
Several phone calls to AOL only resulted in them assuring me they were only taking £9.99.
Finally got through to someone who tells me they have been lying.
Talking to people, I have realised that this is not an isolated case.
More people on line can only mean more people are robbed.
Shameful.
AOL have been robbing my bank account for months.
Apart from the £9.99 a month they take for one account, they have taken it upon themselves to charge £14.99 for an account I cancelled last year.
Several phone calls to AOL only resulted in them assuring me they were only taking £9.99.
Finally got through to someone who tells me they have been lying.
Talking to people, I have realised that this is not an isolated case.
More people on line can only mean more people are robbed.
Shameful.
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