Halifax Credit Card Dis-Services.

Got a great letter this morning from customer relations at Halifax Credit Card.

I made a complaint about AOL taking money from my account and, in the process, discovered a couple of flaws in Halifax's system.

To my amusement(!), a Nicola Payne, from the Halifax, wrote that she is declining my complaint.
She further adds that she knows I will be disappointed !

Well done, Nicola Payne and the Halifax.

I am disappointed.