Gwynedd Council Fail.: Why Blog About Cyngor #Gwynedd Council ?

I feel it is time for a recap of the events that led to this blog being created.

The 2010 Independent Investigation - with all points upheld - was highly
critical of Gwynedd SS and their management team in their treatment of
an autistic child. But the recommendations of the Report were not acted
upon and the child and family were ignored.

Our local MP, Liz Savile Roberts was contacted for help but her very
good friend at the council, Marian Parry Hughes, intervened and Liz then
ignored our request for a meeting to provide her with our evidence. Liz
has continued to ignore our correspondence.

At the time, the child was on a CIN plan managed by a social worker
whose attitude beggared belief, culminating in the social worker not
bothering to turn up for a review of the child's case. A meeting that
he, himself, had organised with parents and a teacher, letting them all
down and wasting everybody's time.

A complaint was raised about his behaviour and that of the Head of
Services. To say it was dealt with badly is an understatement and a
Stage 2 complaint repeatedly refused. (The Ombudsman has since
recommended that ALL officers involved in the complaint be given
re-training in the Statutory Complaints procedure)

So I began to blog the story of how Gwynedd Council have behaved.

I have been careful to name only those officers who have behaved badly
and deliberately not named one manager whom, I believe, had her arm
twisted by more senior managers to misrepresent the Investigation of the
censoring and mishandling of personal information and the Council's own
data breach.

Gwynedd Adult services were recently lambasted by the Ombudsman for how
they treated a young, autistic man. This case was only brought to the
Ombudsman's attention because the Complaints department had refused to
accept their complaint, also.

  If those named would like the right to reply they have only to contact
me. I am also willing to consider and/or publish their version of events
if they so wish.

I would also like to thank those who have supported the family in our
attempt to access services for 'high functioning' autistics and those
children that continue to fall between the gaps in services.


More - Gwynedd Council Fail.: Why A Blog About Cyngor #Gwynedd Council ?:

Cyngor Gwynedd, A Missing Letter And An MP.

And a quick recap....

A stage 2 complaint from 2010 showing serious failings in the Children and Family Department at Cyngor Gwynedd was upheld by Independent Investigators.

From 2014, meetings and decisions made concerning a child's future were being held behind closed doors by managers and a social worker without the knowledge of the parents or professionals involved in the case. 

Worse was the fact that a social worker and other professionals were being ignored....as they raised concerns the child's needs were not being met.

A social worker who acted without thought for the code of ethics that he has agreed to uphold.

Or worse - a social worker who has been instructed by managers to behave so....inappropriately and against the interests of a vulnerable child - the client.

The jury is still out.

A failure of the children and families department to deliver the services granted by Gwynedd social services and when they finally appeared - after having their arm twisted by a solicitor - were shockingly bad.

So bad that a complaint was raised and which Aled Gibbard closed  - against statutory policy - and also without informing anyone !?!?

Kenealy Jones - you said a search was made for the letter to Mr Gibbard he claims he never received. Did you look in the bins ?

I have sighted your email to your colleague, Aled, voicing your concern about where this case could go.

The service(!) provided involved the support worker - yes him of the grunts and no feedback - leaving the client alone in a car when he attended to his own bits and pieces.

You did read the risk assessment, Iolo - yes ?

Is it council policy to leave vulnerable clients alone when in their care ?

All of this even before I asked the #Plaid_Cymru MP, Liz Saville Roberts for support.

Liz, who shook my hand, looked me in the eye and said "vote for me... and contact me if you ever need help".

MP's tut - some of them will say anything to get your vote.

Gwynedd Council - The Problem Is Management.

So where were we ?

Ah yes - I cancelled the meeting with the social worker.

The partner had become ill with the stress and nastiness of it all and my daughter had just suffered a miscarriage - all this and dealing with the light and dark side of PDA - it was a relief to use the time to calm down and think...

The social worker turned up anyway.

Lowri Williams, customer care(!) wrote later "...the Service felt that cancelling the meeting was not appropriate,"

Mr Haydon also wrote a report to his managers describing the meeting with me.

Jamie, I have seen a copy of your report and I hardly recognise your version of events.
Will the report be updated to include how you foot shuffled and spent most of our exchange staring at the floor like a scoolboy , mumbling -
"You haven't made a complaint about me, have you ?"

Will you update the report to include the fact that your managers, Melvin Panther and Sharron Williams Carter sent you to my house knowing that I had raised issues with your bad behaviour and the meeting cancelled - without informing you ?

Do you think that is "appropriate" behaviour from your managers, Jamie ?

Jamie, in your report you call me 'agitated' when I answered the door - that was a mixture of horror and anger at your presence until I realised that you had been set up.

What manager would send an employee out to visit someone who was upset and not even advise them ?
Were they hoping for confrontation ?

http://www.communitycare.co.uk/2014/09/16/violence-social-workers-just-part-job-70-incidents-investigated/

Have you raised an issue with #Unison that your managers put you in an impossible situation with little regard for your safety ?

I remember saying to you "Jamie, contact your managers. Something weird is going on."

You whispered that you have to wait for them to get in touch.

#Shocking -  from you, Jamie, and your managers.

Cyngor Gwynedd have refused my right to make an official complaint about the incident.

More on Gwynedd Council here -  https://gwyneddsfailingcouncil.blogspot.co.uk/

Gwynedd Council And Its Failed Children's Services.

Gwynedd Children And Families Department Fail.

Though the parents 2nd stage complaint against Cyngor Gwynedd Council showed serious failings within the Children and Families Department and was upheld by independent investigators in 2010 nothing has changed.

I have read through the report and noticed that many names involved back then are now ensconced as managers in Gwynedd social services, though it is not for me to say if these same people are now acting out of spite or have always been so unprofessional.

My experience working in the mental health field with dementia, learning difficulties, challenging behaviour and acquired brain injury was no use to me at all in this case and I was playing catch up for the first year learning about PDA, the boy's complex needs and gaining his trust.

I stood back and watched as first the Council got in contact and after discussions agreed that support may be available and a social worker would be assigned. Everyone was wary because of the behaviour of social services in the past but it was agreed that help towards social skills and integration was more important.

A social worker was allocated and a support worker was granted. Unfortunately the support was still not provided and so in desperation a solicitor was contacted and only then was a support worker assigned.

The first social worker was replaced by a second , this time from Children and Families, as the disability team would not assess, due to the boy having too high an IQ. This social worker introduced himself as having no experience of Autism and was not a disability social worker but said he was there to help.

He did not endear himself to anyone over the next period by comments such as -

'We are really doing the education departments job' 

'What to do you want a core assessment for? I don't see what use it will be, can you explain to me how you think it will benefit *****? '

'I'm a very busy man you know' (when he failed to phone back)

'This service is really for people that need a social worker'


But he was all my partner had to work with and the fact the boy was, finally, going to get help with socialisation and independent living skills was enough for me to still my misgivings and keep my professional mouth shut.

The help and support that eventually began was anything but.

Communication was poor and I mean mono-syllabic from the support worker when asked for feedback. One day he just grunted at me when I tried to engage him.
Different days different times and sessions that were arranged with less than 24 hours notice - and sessions were strictly on a take it or lose it basis.

The stress of dealing with this 'care support' had a knock on effect in dealing with other aspects of care and we all suffered for a period.

So a letter of complaint was sent to Support Services at Cyngor Gwynedd Children and Families Dept asking for continuity of times and reminding them that due to the boy's complexities the family had no idea of where he was taken, what subjects were discussed or how he engaged with others if at all and simply a plea for feedback to help us to help him progress with socialisation.

It is called team work and every professional in the care field will recognise its importance for the child and family - except, it appears, at the Children and Families Department of Gwynedd council.

A letter was duly received apologising for blah blah blah and informing us that we had to ask the social worker to ask the support worker to communicate with us re the sessions !!!! But they did take on board our need for certain times to avoid clashing with the child's education.

To be fair we were allowed the same time and day every week which removed so much stress and I am grateful for that. Imagine being grateful for a regular weekly slot from a children and families service(!) but I truly was.

The feedback from the support worker however did NOT materialise.
(Another social worker was asked further down the line again if we could have some feedback - again nothing)

In fact we did receive reports written by the support worker eventually. We asked Social Services for their file on the family and they were included. So much interesting information (and mis-information)  But that is for future posts.

My misgivings and worry about what I considered unprofessional and totally unacceptable behaviour turned to anger when I returned home and found my wife crying. She had had a phone conversation with the social worker which had caused her upset.

Then after I listened to the recording of the conversation I became quite upset, too.

A meeting between the social worker and my wife had been arranged but I wanted to be there for support so I emailed Cyngor Gwynedd Customer Care to raise my concerns about their social worker, Jamie Haydon and cancel the meeting.

My email and first contact with Cyngor Gwynedd Council was dated 29th Feb, 2016.

More on Gwynedd Council here -  https://gwyneddsfailingcouncil.blogspot.co.uk/